Telephone Etiquette

The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.

With our Telephone Etiquettecourse, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of your career.


Course Objectives:


  • Recognise the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training


What is Covered:


  1. Module One: Getting Started
  2. Module Two: Aspects of Phone Etiquette
  3. Module Three: Using Proper Phone Language
  4. Module Four: Eliminate Phone Distractions
  5. Module Five: Inbound Calls
  6. Module Six: Outbound Calls
  7. Module Seven: Handling Rude or Angry Callers
  8. Module Eight: Handling Interoffice Calls
  9. Module Nine: Handling Voicemail Messages
  10. Module Ten: Methods of Training Employees
  11. Module Eleven: Correcting Poor Telephone Etiquette
  12. Module Twelve: Wrapping Up
Current Status
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