Emotional Intelligence at Work



What does the phrase “emotional intelligence in the workplace” encompass?  There are five main areas of focus that are included in most studies:

  • Self-awareness – of emotions and self-worth, and confidence in one’s abilities.
  • Self-regulation – of emotions, standards of honesty, and adaptability.
  • Motivation – drive to achieve goals, commitment, and initiative.
  • Empathy – high sense of diversity, compassion, and is driven to assist others.
  • Social Skills – skills in conflict management, communication, and leadership.


Course Objectives:


  • Define and practice the areas of emotional intelligence in the workplace.
  • Identify and control your emotions.
  • Successfully communicate and maintain relationships with others.
  • Identify nonverbal communication and consider this information when engaging.
  • Successfully execute conflict resolution and overcome other obstacles in the workplace.
  • Exhibit empathy and reverence for others.
  • Identify anxious and stressful emotions and better control these negative emotions.


What is Covered:


  1. Module One: Getting Started
  2. Module Two: Introduction to Emotional Intelligence
  3. Module Three: Benefits
  4. Module Four: Social Skills
  5. Module Five: Reducing Anxiety and Stress
  6. Module Six: Conflict Resolution
  7. Module Seven: Relationship Management
  8. Module Eight: Overcoming Obstacles at Work
  9. Module Nine: Building Rapport
  10. Module Ten: Non-Verbal Communications
  11. Module Eleven: Emotional Awareness and Empathetic Accuracy
  12. Module Twelve: Wrapping Up
Current Status
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